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Account Management
Legacy Bank Mobile App/Online Banking
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General Information
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Give us a call at 405-748-2535, and we can relay this information to you. Additionally, you can look at the top of your monthly statements. If you don't receive paper statements, you can still view your statements in the mobile app or in online banking.
You can use any Legacy Bank or Transfund ATM for free. You can also use our ATM search tool on our website.
Use the Legacy Bank Mobile app or online banking to send us a secure message. You can also give us a call or stop by one of our locations. Be sure to include your current phone number and e-mail address.
To update your name in our system, we will need a color copy of your new ID or any documentation (marriage license, passport, divorce decree or other court order) showing your name change.
Sure! It takes just a few minutes to open a checking or savings account online. You just need to be at least 18 years old. Open your account online here.
Click here to order more checks from Harland Clarke. If you address is not correct on your current checks, please contact us at 405-748-2535.
Stop by one of our locations, and in usually just a few minutes, we can have a new one printed and ready to go. You can also give us a call at 405-748-2535.
There could be a few different reasons:
Contact us regarding your account as soon as possible. We understand that life happens, and depending on the situation, we can try to help you in a few different ways.
When making a decision on a loan, we consider several factors like credit, collateral, job history and income, etc. Click here to fill out an application to see if you qualify.
If you are traveling out of state or country, please let us know. You can send us a secure message using the mobile app or online banking or give us a call at 405-748-2535. Here's a quick list of what we need to know while you're away:
Select the link of the version appropriate for the mobile device on which you would like to install the app on the Legacy Bank Mobile page.
We are sorry for the trouble, but for now, you must use separate login information for the mobile app and online banking.
Make sure you have an active Internet connection. Go into your device's settings app; and enable Wi-Fi, or allow the Legacy Bank Mobile app to connect to the cellular network with Wi-Fi disabled. Using a VPN may also cause a connection issue. To make sure you can connect to our server, type https://go.legacybank.com/v2 within your Safari or Chrome browser. You should see the word "Hello" if you have a successful connection.
You can call us at 1-800-687-9688 to reset your username and/or password.
You can call us at 1-800-687-9688 to unlock your account.
Double-check to make sure the account isn't minimized or collapsed. You should see a + symbol if it is collapsed. If you still cannot find your account on the app, send us a message or give us a call, and we can add your account in a few minutes.
Sign the check with the following: "For Mobile Deposit Only" "Account #" + (Your Account Number) (Your Signature)
You will receive an email notification upon receipt.
You will need to securely store the original paper check for 60 days.
When your check deposit is processed and successfully posted, the transaction will display in your online account activity. Also, if you have enabled deposit notifications for the account, you will receive a notification.
There is no need to resubmit. If you entered the wrong amount for the deposit, we will correct it. This may result in a longer review and processing time.
There are currently no limits as to how much you can deposit using the mobile app. Depending on the amount and the check itself, it may be subject to an extended hold.
No. You can only make a remote check deposit with your mobile device using the Legacy Bank Mobile app.
Sadly, it does take a little longer to process paper checks.
You can transfer the funds using the mobile app. You may have to wait to do the transfer until all deposited funds are available.
No. Do not re-deposit a returned check using the mobile app. We can assist you at one of our Legacy locations.
Unfortunately, Legacy has no control over when a merchant or individual processes a check or debit card transaction. We post all transactions, both debit and credit, immediately when they are received. Some merchants hold their VISA transactions for a period of time before sending them through the network which causes a delay in posting. Other merchants submit each transaction as it occurs, so you may get an alert of a transaction on your account almost instantly. Merchants have up to 180 days to complete transactions.
A debit is a transaction that decreases the balance of your account.
A credit is a transaction that increases the balance of your account.
You can just call our bill pay help line at 1-855-344-4902.
If you lost your card or if you notice unauthorized transactions, call us immediately at 1-800-264-5578.
You can actually use either option; however, we encourage you to use your debit card as Credit to protect your PIN. If you have set up alerts through our mobile app, you will get a text message each time your card is used. Pay attention to those alerts, and let us know immediately if you get an alert of a fraudulent transaction. Because you let us know immediately, we can refund your loss once you file a claim with us.
Contact us regarding your account as soon as possible, so we can shut down your debit card or freeze your account if necessary. We always encourage our customers to attempt to contact the merchant as well – you may have forgotten about a purchase you made, or the merchant may be willing to refund you.
If you received $10.00 or more in interest from us, you will receive a 1099. If you earned rewards from a Square One account, you will not receive a 1099 for those earnings, because rewards are not taxable income to you.
Just send us a secure message through the mobile app or online banking. You can also give us a call. Currently, these forms are not available online or through the mobile app.
We are always looking for the next great Legacy employee. Click here to see our current openings and to view our application.